CAPM Chapter 10

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choice of media

The best modality to use when communicating that is relevant to the information being communicated.

communications channels formula

N(N-1)/2, where N represents the number of identified stakeholders.


Decodes a message as it is being received.


Device that encodes the message being sent.

interactive communication

Most common and effective approach, when 2 or more people exchange information.

lessons learned

Documentation of what did or did not work in the project. Becomes part of the organizational process assets.


Device or technology that transports a message.


Anything that interferes with or disrupts a message.

paralingual communication

Pitch, tone, and inflections in the sender's voice which affects the message being sent.

pull communication

Accessing information from a central repository such as a database of information or a project website.

push communication

Sending information to a receiver without confirmation that the information was received or understood, such as letters, e-mails, voice mails, etc.

sender-receiver models

Feedback loops and barriers to communication.